Do I need an appointment? Do you take walk-ins?
No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.
Why do your prices have ranges?
The prices will range based on lease length terms and if you are choosing an all bills paid option for your new home.
What is the application fee and is it refundable?
Application fees are $45 per adult. Anyone over the age of 18 who will be occupying the home will need to submit an application. You may pay these online by credit card, a small fee will apply. All application fees are nonrefundable.
How do I apply?
Anyone over the age of 18 can apply online through our website. Go to our Home screen page and click on Applicant to start the online application process.
Which utilities do I pay?We offer an All Bills Paid option to all of our residents. We do however cap off electric at $80. If you go over the $80 cap you would be responsible for paying the difference. If you decide to not do the All Bills Paid option then you would be responsible for the following: Water/waste water $40, Trash $10, and Renters Insurance $10. You would have to call the electric company to set up electric services in your name.
What is the security deposit?
Security Deposits vary based on floorplans. Our one bedroom deposit is $150 and our two bedroom is $250. Based on the application results, we may ask for a larger deposit.
When is my rent payment due?
Rent is always due on or before the first of the month.
What day of the month am I liable for a late charge?
Rent is always due on the first and a $65 late fee is assessed on the 4th of every month (even Sundays and holidays).
How can I pay my rent?
You can pay rent by setting up your online account on our community website. This allows you to use a bank account or credit card to make payments.
What kind of pets do you allow? How many pets may I have?
Up to 2 pets, cats or dogs, are allowed. Any number of pets living in the apartment home will then require a one-time pet fee, for one pet a nonrefundable fee of $300 and if you have two pets the nonrefundable fee is $500. Monthly pet rent is $25 a month. Breed restrictions apply, please contact the office.
If I get a job transfer, can I break the lease?
Yes, if the lease buy-out fee has been paid. 60-day notice is required before vacating your apartment home, and the lease buy-out fee is $1200. If there was any move in concessions given or if you have monthly concessions those would also need to be paid back.
How can I refer a friend?
If you love Willowpark Apartment Homes and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.
If something needs to be repaired in my apartment, how do I report it?
You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services.
There is a person who might be staying with me for a while, is that permitted by the lease?
Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, or staying longer than 7 days, they will need to fill out an application to be added to your lease agreement.
I will be moving out. What do I need to do?
We require a 60-day written notice, which you are responsible through, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice.
Do you have cable/Internet services?
Yes, Fidelity is our community cable and Internet provider.
Can I grill on property?
Unfortunately, we do not allow grills on the community.
I’m locked out of my apartment/garage. What do I do?
If you are locked out during business hours, you can come to the office to be let back in your apartment home. If it is after office hours you need to call a locksmith.
I’ve lost my apartment and/or mailbox keys. What do I do?
If you have lost your keys, you may have new keys made at our office during business hours for a small fee.
Is Renter's Insurance required?
Yes! We have partnered with a national renter’s insurance provider that offers a policy that meets our minimum requirements. For your convenience, you can enroll online at www.ePremiumInsurance.com or by calling 1-800-319-1390. If you enroll with ePremium, they will automatically send us your proof of coverage upon policy activation so there is nothing further you would need to do. If you elect to obtain coverage from another insurance carrier, you will be required to provide proof of this coverage to the leasing office and the policy must meet our minimum requirements of $100,000 Liability Coverage and $10,000 Personal Property Coverage.